Service terms

Your membership

Use Evenflow provides restaurant loyalty accounts. Each restaurant chooses its own discounts, reward-earning rates, availability and redemption cap. Joining is free and does not subscribe you to marketing. Use an email account you control and keep sign-in codes and membership cards private.

Claiming scheduled offers

At the restaurant, scan the QR for your table or the takeaway counter and complete sign-in and check-in. Signing in at home does not claim an offer. Your visit screen confirms the discount and earning rate secured at check-in. Check in before an offer ends; paying later does not change secured rates.

Offers may have limited availability. A visit normally lasts about three hours, until payment or staff closure. A checkout already in progress is handled separately. Ask staff if a check-in is incorrect or the table is occupied.

Discounts and rewards

For the current service, staff enter the eligible bill amount. The discount is applied first. Existing reward credit may then be redeemed up to your available balance and the restaurant's cap on the discounted bill. New reward credit is calculated on the amount paid after discount and redemption, and is posted only when staff confirm successful payment.

Amounts are calculated in Australian dollars and rounded to two decimal places. Reward credit is for a future visit at the restaurant where it was earned; it cannot be withdrawn as cash or transferred. Future offers can change, but a visit's secured entitlements are retained unless an authorised manager explicitly revokes them.

VIP membership and Wallet cards

VIP benefits are assigned by the restaurant. Presenting a VIP card lets you choose VIP benefits at checkout. If you already checked in, staff show the current visit and VIP rates and confirm your choice before switching. Benefits are not combined. You can instead keep a scheduled offer.

A membership Wallet card identifies your account at checkout. Ordinary members still need table or takeaway check-in to secure scheduled offers. A card does not itself sign you in, check you in, guarantee a discount or show a live balance. Replace a lost or shared card from your account.

Corrections and support

Review the bill with staff before payment is confirmed. The owner can investigate mistakes and record supported corrections while retaining the original transaction history. Restaurant payment collection and any bank refund are handled by the restaurant.

For account or service issues, contact nigel.ephraums@gmail.com. For the restaurant's food, bill or offer settings, speak to its staff. These service terms do not exclude rights that cannot be excluded under applicable Australian consumer law.